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Frequently asked questions


When will my order ship?  

Orders usually ship within 1 to 2 days, depending on the volume of orders, except for Fridays. We do not ship Fridays in order to avoid your shipment sitting in a warehouse for the weekend to ensure cigars don't dry.

When will my credit card be charged? 

Credit cards are charged within 1 business day after order is received. 

How long does it take to receive my order? 

Orders are usually delivered to your door within 1 and 2 business days after shipping.


We only ship by UPS - they are more reliable and faster than USPS.

Can I ask for box codes? 

Yes, box codes can be provided upon request. You can put a comment in the comments field when placing your order or email us with you request: customerservice@bellhopcigars.