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NO TAXES - NO DUTIES                                                          TOLL FREE: 1-855-295-6598

Return Policy:

A full refund will be issued when one of the following conditions occur.

  • For defective merchandise.
  • For wrong item shipped due to error.
  • Damaged in transit.

How to return Merchandise.

No returns will be accepted with out prior authorization from

Please follow these simple guidelines.

  • You will need to obtain a Return Authorization number. You can do so by calling our toll free number 1855-295-6598 – Press Admin.
  • Do not return any cut or partially smoked cigars. If returns are received in less than adequate condition, we reserve the right to deny or pro-rate the refund accordingly.
  • Please pack the cigars securely in a clean, odor free carton suitable for shipping and enclose your original invoice.
  • Place the Return Authorization number on the outside of the package.
  • We will forward you by email a Prepaid Return label.
  • Affix the return label to your package and ship.

For additional information regarding your concerns please contact us toll free at 1855-295-6598 and Press Admin. You can speak to a Service Representative Monday through Friday from 9:00AM to 6:00PM Eastern Standard Time.