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Orders usually ship within 1 to 2 days, depending on the volume of orders, except for Fridays. We do not ship Fridays in order to avoid your shipment sitting in a warehouse for the weekend to ensure cigars don't dry.
Credit cards are charged within 1 business day after order is received.
Yes, box codes can be provided upon request. You can put a comment in the comments field when placing your order or email us with you request: customerservice@bellhopcigars.
Express shipping with USA delivery guaranteed is $36.75. Express shipping is strongly recommended.
Our customers expect top-notch service with top-tier delivery. Cigars are one of the most difficult perishable products to ship securely into the U.S.A. Therefore all express orders are shipped with UPS.
Due to recent events throughout North America (riots, politics and Covid19 lockdown delays), shipping cigars via the regular postal services is no longer viable for shipping cigars with any consistency.
Therefore, we have implemented a new EXPRESS Shipping Service that guarantees the safety and security of your cigars with an even quicker delivery time.
We only ship by UPS - they are more reliable and faster than USPS.
With express shipping you may receive your order within 2 – 3 days after it leaves our warehouse (inventory and payment delays may apply).
Selecting Express Shipping guarantees the delivery of your cigar order. If you do not receive your order, we will replace your order immediately or issue a full refund – this is only available when using Express Shipping.
Shipments to remote locations may be charged an additional fee. Your credit card will not be processed until you are informed. A customer service representative will contact you regarding the changes to your order.
Heavy and oversized items shipping to Alaska, Hawaii, Guam, Virgin Islands, Puerto Rico or any U.S. Territory/possession may also incur an additional delivery time and may be subject to additional charges – you will be informed before your credit card is processed.
We do not deliver to PO boxes, APO/FPO addresses.
For additional information you can contact us at firstname.lastname@example.org.
USA customers contact us toll free at 1 855.295.6598.
For Customers outside the United States you can contact us at email@example.com or call 1 514.294.0675.
A full refund will be issued when one of the following conditions occurs:
No returns will be accepted without prior authorization from Bellhopcigars.com.
Please follow these simple guidelines:
For additional information regarding your concerns, please contact us toll free at 1855-295-6598 and Press Admin. You can speak to a Service Representative Monday through Friday from 9:00AM to 6:00PM Eastern Standard Time.
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