Join the Bellhop Newsletter
Get first notice of new inventory & discounts before anyone else.
Help
Frequently Asked Questions
When will my order ship?
Orders usually ship within 1 to 2 days, depending on the volume of orders, except for Fridays. We do not ship Fridays in order to avoid your shipment sitting in a warehouse for the weekend to ensure cigars don't dry.
When will my credit card be charged?
Credit cards are charged within 1 business day after order is received.
How long does it take to receive my order?
With express shipping you may receive your order within 2 – 3 days after it leaves our warehouse (inventory and payment delays may apply).
Can I ask for box codes?
Yes, box codes can be provided upon request. You can put a comment in the comments field when placing your order or email us with you request: customerservice@bellhopcigars.
Shipping Policy
How much does shipping cost?
Express shipping with USA delivery guaranteed is $26.95 flat rate on all orders under $200.
Free Shipping on all orders over $200 for a limited time.
Express shipping is strongly recommended.
Our customers expect top-notch service with top-tier delivery. Cigars are one of the most difficult perishable products to ship securely into the U.S.A. Therefore all express orders are shipped with UPS.
Do you ship through USPS?
Due to recent events throughout North America (riots, politics and Covid19 lockdown delays), shipping cigars via the regular postal services is no longer viable for shipping cigars with any consistency.
Therefore, we have implemented a new EXPRESS Shipping Service that guarantees the safety and security of your cigars with an even quicker delivery time.
We only ship by UPS - they are more reliable and faster than USPS.
How long does it take for my package to arrive after it ships?
With express shipping you may receive your order within 2 – 3 days after it leaves our warehouse (inventory and payment delays may apply).
What can I expect from express shipping
Selecting Express Shipping guarantees the delivery of your cigar order. If you do not receive your order, we will replace your order immediately or issue a full refund – this is only available when using Express Shipping.
Are there extra fees?
Shipments to remote locations may be charged an additional fee. Your credit card will not be processed until you are informed. A customer service representative will contact you regarding the changes to your order.
Heavy and oversized items shipping to Alaska, Hawaii, Guam, Virgin Islands, Puerto Rico or any U.S. Territory/possession may also incur an additional delivery time and may be subject to additional charges – you will be informed before your credit card is processed.
Do you deliver to PO boxes?
We do not deliver to PO boxes, APO/FPO addresses.
Who do I contact for additional information?
For additional information you can contact us at customerservice@bellhopcigars.com.
USA customers contact us toll free at 1 855.295.6598.
For Customers outside the United States you can contact us at customerservice@bellhopcigars.com or call 1 514.245.9362.
Return Policy
What is your return policy?
A full refund will be issued when one of the following conditions occurs:
- For defective merchandise.
- For wrong item shipped due to error.
- Damaged in transit.
How do I make a return?
No returns will be accepted without prior authorization from Bellhopcigars.com.
Please follow these simple guidelines:
- You will need to obtain a Return Authorization number. You can do so by calling our toll free number 1855-295-6598 – Press Admin.
- Do not return any cut or partially smoked cigars. If returns are received in less than adequate condition, we reserve the right to deny or pro-rate the refund accordingly.
- Please pack the cigars securely in a clean, odor free carton suitable for shipping and enclose your original invoice.
- Place the Return Authorization number on the outside of the package.
- We will forward you, by email, a Prepaid Return label.
- Affix the return label to your package and ship.
For additional information regarding your concerns, please contact us toll free at 1855-295-6598 and Press Admin. You can speak to a Service Representative Monday through Friday from 9:00AM to 6:00PM Eastern Standard Time.